How can we help?
Answers to the most common questions about the platform — from registration and security to integration with your existing systems.
Getting started & registration
How do I get an account on the platform?
The platform is designed for enterprise customers. To request an account, contact our sales team via the Contact us page and we'll activate your organization with SSO or phone-based sign-in.
How do I sign in?
The platform uses phone sign-in with a one-time OTP delivered over SMS. This removes the need to remember passwords and provides strong protection against credential theft.
Can I create a free trial account?
Yes — we offer a 14-day trial with every feature enabled for qualified organizations. Request your trial.
Security & privacy
Where is my data stored?
All data — including chats, files, and meeting recordings — is stored on servers inside Saudi Arabia. Data never leaves the Kingdom under any circumstance.
Are messages encrypted?
Yes — we use the OMEMO (Signal Protocol) for end-to-end encryption. Even our servers cannot decrypt the content of your private messages.
Which security standards do you follow?
We comply with the National Cybersecurity Authority (NCA) framework, ISO 27001, and SOC 2 Type II. All traffic runs over TLS 1.3 and data at rest is encrypted with AES-256.
What happens to my data when I cancel?
You can export all your data in JSON/ZIP format within 30 days of cancellation. After that, data is permanently deleted and cannot be recovered (except for records we must retain by law).
Meetings & communications
What's the maximum number of participants per meeting?
The platform supports up to 500 participants in a single HD meeting. For larger events (webinars) we support streaming with unlimited viewers.
Can meetings be recorded?
Yes — hosts can enable recording on any meeting. Recordings are stored securely in your account and can be downloaded or shared via protected links.
What's the difference between an instant and scheduled meeting?
Instant meetings start immediately with no setup, while scheduled meetings include automatic email invites, .ics calendar links, and pre-meeting reminders.
Integration & development
Do you support SSO?
Yes — we support SAML 2.0 and OpenID Connect for integration with enterprise identity providers (Azure AD, Okta, Google Workspace, and more).
Is there an API?
Yes — we offer a complete REST API for managing users, meetings, contacts, and notifications. See the developer documentation for details.
Can I connect it to our internal ERP systems?
Yes — you can integrate with SAP, Oracle, and Microsoft Dynamics via webhooks and custom API endpoints. Our technical team provides full support to set up the integration.
Applications
Is there a mobile app?
Yes — iOS and Android apps are available with full feature parity: meetings, chat, VoIP notifications, and file sharing.
Is there a desktop app?
Yes — a desktop client is available for Windows, macOS, and Linux with deep system integration (notifications, shortcuts, auto-start).
Does it work in the browser without installing anything?
Yes — everything runs in the browser (Chrome, Edge, Safari, Firefox) with no installs or extensions required.
Support & pricing
How is pricing calculated?
Pricing is based on annual user count, with discounts for multi-year contracts and government accreditations. Request a custom quote.
What are the support hours?
Standard support is available 24/7 via email and chat. Enterprise contracts include a dedicated support engineer with 15-minute response SLAs.
Do you offer team training?
Yes — we provide free onboarding workshops on activation, plus ongoing educational content via video and documentation in Arabic.