Terms & conditions

1 1. Definitions

• Platform: the collaboration and communications services offered by RMZ Enterprise via web and mobile apps.
• Customer: any natural or legal person who registers for or uses the Service.
• Content: messages, files, meeting recordings, and any data the customer shares through the Platform.

2 2. Eligibility

To use the Platform the customer must be:

• Authorized by an organization subscribed to the Service.
• Of legal adult age (at least 18 years old).
• Able to enter into a legally binding agreement.

3 3. Acceptable use

Customers agree to use the Platform only for lawful purposes and in accordance with the laws of Saudi Arabia. The following are strictly prohibited:

• Posting content that violates Islamic sharia, Saudi regulations, or public morality.
• Infringing on anyone's intellectual property rights.
• Using the Platform to distribute malware or carry out cyberattacks.
• Impersonating others or misusing another account's credentials.
• Overloading systems or attempting to bypass technical security controls.

4 4. Accounts and authentication

The customer is fully responsible for:

• Keeping sign-in credentials, passwords, and OTP codes confidential.
• Promptly reporting any unauthorized use of their account.
• All activity that takes place through their account, even if carried out by a third party.

5 5. Subscriptions and fees

Subscriptions are paid in advance on an annual basis or per the contract signed between the company and the enterprise customer. In case of non-payment, the Platform may suspend the service without notice after a 15-day grace period.

6 6. Content ownership

Customers retain ownership of all content they upload to the Platform. They grant the Platform a limited right to host and process that content solely for the purpose of providing the service. The Platform claims no ownership of customer data.

7 7. Privacy and data protection

We protect customer data in line with the latest Saudi cybersecurity standards (NCA) and ISO 27001. Full details in our Privacy policy.

8 8. Availability and maintenance

We target 99.95% monthly uptime (SLA), excluding scheduled maintenance windows announced at least 48 hours in advance. We are not responsible for service interruptions caused by force majeure or disruptions at upstream infrastructure providers.

9 9. Limitation of liability

10 10. Service termination

The Platform may suspend or terminate accounts that violate these Terms without prior notice. Upon contract termination, the customer has 30 days to export their data before it is permanently deleted.

11 11. Governing law and jurisdiction

These Terms are governed by the laws of Saudi Arabia, and the Saudi courts in Riyadh have exclusive jurisdiction over any dispute arising from use of the Platform.

12 12. Changes to the Terms

We reserve the right to amend these Terms when needed. Customers will be notified of any material changes at least 30 days in advance via email or within the Platform. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

13 13. Legal contact

For legal inquiries: legal@raqmanh.sa